Shipping & Returns
Shipping Policy
At Raabtay, we strive to deliver your personalized star maps as quickly as possible while maintaining the highest quality standards.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). Once your order is processed, you will receive an email confirmation with tracking information.
Shipping Options
- Standard Shipping (3-5 business days)
- Express Shipping (1-2 business days)
- International Shipping (7-14 business days)
Shipping costs are calculated based on the destination and shipping method selected at checkout.
International Orders
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times for international orders may vary depending on customs processing in your country.
Returns Policy
We want you to be completely satisfied with your Raabtay star map. If for any reason you're not, we offer a straightforward returns policy.
Return Eligibility
You may return your order within 30 days of delivery if:
- The product arrives damaged or defective
- You received the wrong item
- The print quality doesn't meet our standards
Return Process
To initiate a return, please contact our customer service team at Raabtay Customer Returns Department with your order number and a description of the issue. We'll provide you with a return shipping label and further instructions.
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be credited to your original payment method.